At GalaFerry, accessible from https://galaferry.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by GalaFerry and how we use it.

1. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point of collection.

• Booking Information: When you book a ferry ticket, we collect your name, email, phone number, and passport details (required by Galápagos port authorities).
• Payment Data: All payments are processed through secure third-party gateways. We do not store credit card information on our servers.
• Communication: Information received via direct contact (name, email, message contents) is used solely to assist your request.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our Galápagos ferry booking services.
• Improve and personalize your website experience.
• Process transactions and send confirmations via email or WhatsApp.
• Comply with local maritime regulations in the Galápagos Islands.

3. Log Files and Cookies

GalaFerry follows standard procedures using log files and cookies. These files help analyze trends, administer the site, and track users’ movement to optimize the user experience and store visitor preferences.

4. GDPR Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The Right to Access: Request copies of your personal data.
• The Right to Rectification: Request correction of inaccurate information.
• The Right to Erasure: Request deletion of your data, under certain conditions.