1. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Booking Information: When you book a ferry ticket, we collect your name, email address, phone number, and passport details (required by Galápagos port authorities for maritime manifests).
• Payment Data: All payments are processed through secure third-party gateways. We do not store your full credit card information on our servers.
• Communication: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, and the contents of your message.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our ferry booking services.
• Improve, personalize, and expand our website experience.
• Process your transactions and send booking confirmations via email or WhatsApp.
• Communicate with you for customer service, updates, and security alerts.
• Comply with local maritime regulations in the Galápagos Islands.

3. Log Files and Cookies

GalaFerry follows a standard procedure of using log files and cookies. These files log visitors when they visit websites to analyze trends, administer the site, and track users’ movement on the website. Cookies are used to store visitors’ preferences and optimize the user experience.

4. GDPR Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The Right to Access: You can request copies of your personal data.
• The Right to Rectification: You can request that we correct any information you believe is inaccurate.
• The Right to Erasure: You can request that we erase your personal data, under certain conditions.

5. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

Email: sales@galaferry.com

Phone/WhatsApp: +593 99 075 3119

Website: https://galaferry.com/contact