Booking and Availability Policy – Galaferry

Official Corporate Terms for Galapagos Islands Connectivity

Galaferry works as an intermediary between the passenger and the boats.

When you make a reservation, we request and manage your space directly with the corresponding boat.

1. Reservation & Confirmation Rules

Most reservations are confirmed without any issue. However, reservations made on the same day, one day before, or within the last week before the trip are subject to the real availability of the boats.

The confirmation or cancellation of the reservation will be informed within a maximum of 24 hours after the reservation has been made.

2. Lack of Availability & Refunds

If there is no availability on any boat for the reserved route and schedule, Galaferry will proceed with the cancellation of the reservation and a 100% refund of the amount paid.

In that case, the passenger will be notified by email with the reason for the cancellation.

Refunds are processed through our payment platform, WeTravel, to the same payment method or account used for the original payment. The estimated time to receive the refund is 5 to 10 business days, depending on the bank or payment method used.

3. Change and Cancellation Policy – Galapagos

Cancellations

• Cancellations made more than 8 days before the travel date will receive a 100% refund.
• Cancellations made between 8 days and 48 hours before the trip will be subject to a penalty of USD $10 per person.
• Cancellations made within 48 hours before the trip, including the day of travel, will be subject to a 100% penalty, with no refund.
• In case of a no-show, a 100% penalty will also apply.

Refunds will be processed to the same payment method or account used for the original payment. The estimated time to receive the refund is 5 to 10 business days, depending on the bank or payment method used.

Changes

Changes of date or schedule can be made 48 hours or more in advance, at no additional cost and always subject to availability.

Within 48 hours before the trip, no changes are allowed, including changes of date, schedule, or service.

Last-minute changes or cancellations are not allowed. Within 48 hours before the trip, the reservation is considered final and the corresponding penalty conditions will apply.

Thank you for your understanding.

Support & Inquiries

If the passenger does not receive the refund within that period, they can contact us directly through the email addresses or WhatsApp available on Galaferry.com.

Contact Support: +593 99 075 3119

Official Terms Updated. Galaferry – Professional Galapagos Island Connectivity.