Booking and Availability Policy 鈥 Galaferry
Official Corporate Terms for Galapagos Islands Connectivity
Galaferry works as an intermediary between the passenger and the boats.
When you make a reservation, we request and manage your space directly with the corresponding boat.
1. Reservation & Confirmation Rules
Most reservations are confirmed without any issue. However, reservations made on the same day, one day before, or within the last week before the trip are subject to the real availability of the boats.
The confirmation or cancellation of the reservation will be informed within a maximum of 24 hours after the reservation has been made.
2. Lack of Availability & Refunds
If there is no availability on any boat for the reserved route and schedule, Galaferry will proceed with the cancellation of the reservation and a 100% refund of the amount paid.
In that case, the passenger will be notified by email with the reason for the cancellation.
3. Change and Cancellation Policy 鈥 Galapagos
Cancellations and changes of date, route, or schedule are not allowed on the same day of departure or one day before departure.
Any change request must be made at least 2 days in advance. In that case, we will try to check availability with the boat.
All changes are subject to availability and approval by the boat. If the boat does not approve the change or there is no availability, it will not be possible to modify the reservation.
Thank you for your understanding.
Support & Inquiries
If the passenger does not receive the refund within that period, they can contact us directly through the email addresses or WhatsApp available on Galaferry.com.
Official Terms Updated. Galaferry – Professional Galapagos Island Connectivity.